REFUND POLICY
We want you to be completely satisfied with your purchase from Rose Ranch Apothecary. If you are not entirely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. Your item must be in the original packaging.
Defective Products
If the product you received is defective or damaged upon arrival, please contact us immediately with details of the product and the defect. We will provide instructions on how to proceed with returning the item for a refund or replacement.
Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personal care items
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us at info@roseranchapothecary.com.
This refund policy outlines the terms and conditions for returning products and seeking refunds, ensuring clarity and transparency for your customers. Let me know if you need any further adjustments.